FairPoint Wholesale Customer Escalation List

Escalation Guide: Wholesale Service Center Contact Service Times <Updated February 8, 2010>

Wholesale Help Desk (WHD) - Guidelines < Updated December 2, 2009)

STEP 1: These lists must be used prior to moving to Step 2

Direct links to Wholesale Business Unit Escalation Lists:

• Order Management
• Trouble Administration
• Other

Step 2: Only, in the event that you have exhausted the Wholesale business unit escalation path (found in the above links in Step 1), should you contact your FairPoint Wholesale Service Manager as follows:

(Please be prepared to provide confirmation that the escalation channel has been exhausted when contacting the Service Manager)

Contact Information

Email address list used to communicate with FairPoint Wholesale Teams < Updated March 10, 2010 >