FairPoint Wholesale Customer Escalation List
Escalation Guide: Wholesale Service Center Contact Service Times <Updated February 8, 2010>
Wholesale Help Desk (WHD) - Guidelines < Updated December 2, 2009)
STEP 1: These lists must be used prior to moving to Step 2
Direct links to Wholesale Business Unit Escalation Lists:
Step 2: Only, in the event that you have exhausted the Wholesale business unit escalation path (found in the above links in Step 1), should you contact your FairPoint Wholesale Service Manager as follows:
(Please be prepared to provide confirmation that the escalation channel has been exhausted when contacting the Service Manager)
Contact Information
| Wholesale Customer | Wholesale Service Manager | Office Phones | Cell Phones |
|---|---|---|---|
| AT& T (incl. Wireless), Bayring, Cornerstone, MetTel | Mark Collins | 207-648-3260 | 603- 703-9356 |
| CLEC, IXC | Claudia D'Amato | 603-656-1503 | 603- 703-9269 |
| ISPs, All Wireless Carriers (except AT&T, VZW) | Karen Fleming | 603-695-5562 | 603- 703-9794 |
| Cable Companies, CLECs, ITCs,
One Communications | Lisa Miller | 603-656-8018 | 603-657-5439 |
| Granite Telecommunications | Sean Finneran | 603-656-8020 | TBD |
| Verizon (incl. Wireless) | Sue Robishaw | 603-656-1518 | 603- 703-9323 |
Email address list used to communicate with FairPoint Wholesale Teams < Updated March 10, 2010 >
