FairPoint Wholesale Customer Escalation List
The new escalation list effective at Cut over. Escalation Guide: Wholesale Service Center Contact Service Times.
STEP 1: These lists must be used prior to moving to Step 2.
Direct links to Wholesale Business Unit Escalation Lists:
Step 2: Only, in the event that you have exhausted the Wholesale business unit escalation path (found in the above links in Step 1), should you contact your FairPoint Wholesale Service Manager as follows:
(Please be prepared to provide confirmation that the escalation channel has been exhausted when contacting the Service Manager)
| Wholesale Customer | Wholesale Service
Manager | Office Phones | Cell Phones |
|---|---|---|---|
| AT&T | Mark Collins | (207) 648.3260 | (603) 703.9356 |
| IXC, CLEC | Claudia D'Amato | (603) 656.1503 | (603) 703.9269 |
| ISP | Karen Fleming | (603) 695.5562 | (603) 703.9794 |
| Cable Companies,
One Communications ITC and Wireless Carriers | Lisa Miller | (603) 656.8018 | (603) 656.8018 |
| Verizon Business | Sue Robishaw | (603) 656.1518 | (603) 703.9323 |
List of email addresses used to communicate with the FairPoint Wholesale Teams
