FairPoint Wholesale Customer Escalation List

The new escalation list effective at Cut over. Escalation Guide: Wholesale Service Center Contact Service Times.

STEP 1: These lists must be used prior to moving to Step 2.

Direct links to Wholesale Business Unit Escalation Lists:

• Order Management
• Trouble Administration
• Other

Step 2: Only, in the event that you have exhausted the Wholesale business unit escalation path (found in the above links in Step 1), should you contact your FairPoint Wholesale Service Manager as follows:

(Please be prepared to provide confirmation that the escalation channel has been exhausted when contacting the Service Manager)

List of email addresses used to communicate with the FairPoint Wholesale Teams