Customer Resources

FairPoint Wholesale has dedicated account team contacts to help you with any sales, product, or service related inquiries. Click for a detailed list of Wholesale Contacts.

For any troubleshooting or escalation needs, please visit our Escalation List.

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Local

Documentation pertaining to Ordering Local Services via the LSR (Local Service Response) and related information.
AccessDocumentation pertaining to Ordering Local Services via the ASR (Access Service Response) and related information.
User ForumsInformation and presentations from the WUF (Wholesale User Forum)
Change ManagementInformation and presentations from the CMP (Change Management Process Meetings)
Collocation / LicensingDocumentation for Collocation and Pole, Conduit and Antenna License Agreements
SystemsEbonding Information
ISPOrdering, Installation, Maintenance and Billing contact information for Internet Service Providers (ISPs)
TrainingVirtual Front Office Training Documents
Accessible & Industry LettersArchive of Wholesale Customer Notifications