Consolidated Communications (NASDAQ: CNSL) has closed on its merger with FairPoint Communications. While we have many exciting plans in the works, we want to reassure you that Consolidated Communications is committed to making this transition a seamless experience for you. Your services and agreements with FairPoint Communications will remain in place, as well as your local support contacts.
Who is Consolidated Communications?
Consolidated Communications is a leading broadband and business communications provider serving consumers, businesses of all sizes, and wireless companies and carriers, across a 24-state service area. Leveraging its advanced fiber optic network spanning more than 36,000 fiber route miles, Consolidated Communications offers a wide range of communications solutions, including: data, voice, video, managed services, cloud computing and wireless backhaul. Headquartered in Mattoon, Ill., Consolidated Communications has been providing services in many of its markets for more than a century. www.consolidated.com.
How will this affect me?
Our combined team, resources and expertise means even more value and benefits to our customers. Together, FairPoint and Consolidated will become an even stronger Company. Our combined networks, product suite, resources and expertise make us an even stronger and more competitive provider. Our combined fiber network will span 24 states and more than 36,000 fiber route miles, making us the ninth largest fiber provider in the country. We will continue to offer customers best-in-class services with competitive products and pricing. Additionally, we’re working on exciting changes and benefits, so stay tuned!
Will my services be affected?
Rest assured, you will continue to receive the highest level of service and support now and in the future; that same great service you have come to expect from FairPoint. Additionally, all current contracts will remain in place. Consolidated Communications is committed to ensuring this transition is smooth and effortless for you.
Will my email address change?
Your FairPoint email address will not change.
Who do I call for support?
Your support resources have not changed, nor have your sales or technical contacts. You can continue to reach us. We’re here, ready to serve you.
Will you still maintain local support and a community presence?
We’ll maintain local support and a strong community presence. We are deeply engaged in the communities we serve through philanthropic support and broadband infrastructure investment. The FairPoint Connected Communities Program and FairPoint’s broadband expansion commitments will continue.
As we move forward, we’ll keep you informed. We appreciate and value your continued business.