FairPoint Wholesale Customer Escalation List
During the Transition Services Agreement (TSA), all contacts for both Verizon and FairPoint Wholesale Work Centers in Maine, New Hampshire,
and Vermont can be found on the Verizon Partner Solutions Website under the "Contact Us" tab.
Training: How-To-Use the escalation process.
STEP 1: These lists must be used prior to moving to Step 2.
Direct links to Wholesale Business Unit Escalation Lists:
Step 2: Only, in the event that you have exhausted the Wholesale business unit escalation path (found in the above links in Step 1), should you contact your FairPoint Wholesale Service Manager as follows:
(Please be prepared to provide confirmation that the escalation channel has been exhausted when contacting the Service Manager)
| Wholesale Customer | Wholesale Service Manager |
Office Phones | Cell Phones |
|---|---|---|---|
| AT&T | Mark Collins | (207) 648.3260 | (603) 703.9356 |
| IXC, CLEC | Claudia D'Amato | (207) 648.3149 | (603) 703.9269 |
| ISP | Carol Gallagher | (603) 695.5545 | (603) 703.9491 |
| ITC, Cable Companies | Karen Fleming | (603) 695.5562 | (603) 703.9794 |
| One Communications and Wireless Carriers |
Patty Ahearn | (207) 878.7903 | (207) 712.8040 |
| Verizon | Sue Robishaw | (603) 656.1518 | (603) 703.9323 |